Enabling Baker's delivery feature is a great way to drive a wider audience of shoppers to your online menu. Those that don't have enough time to come into your actual store (if you even have one) can relish in the luxury of simply browsing your menu, placing an order, and waiting for their products to arrive at their home. This piece will cover all aspects of updating your Baker delivery preferences. If you don't see the delivery settings but would like to enable it as a fulfillment method, please reach out to your CSM or Baker Support.
Baker offers a Simple Delivery system where you can set a radius within a single zipcode. There's also a more complex Territory Delivery system which offers more flexibility customizing the areas you deliver to.
Access Your Delivery Preferences
You can find your delivery setup page within the Functionality section of Preferences. To get there, hit the person-shaped icon on the top-right corner of your Kitchen and then click Preferences.
From there, click Functionality on the left-hand menu.
Alternatively, you can update and bookmark the following URL:
Turning delivery on and, alternatively, off is relatively simple. Once in Functionality, toggle the Delivery status field from Disabled to Enabled.
Using Simple delivery (one delivery radius with a single set of rules) is great if you offer delivery to a small area. Click the edit button to set the rules for this system.
Delivery radius - Your store's address is the center of your Delivery radius. Set how far your driver(s) will go, in miles, from your store in this field. Only delivery orders within this radius will be accepted; any order out of this radius will alert the customer/patient that they're outside of your range.
Delivery fee - If you'd like a fee to appear in addition to a customer's total, add in that fee here. The Simple delivery system only allows for one fee. Keep this field at 0 to charge no fee.
Order Minimum - All order totals must be equal to or greater than this amount. Any attempt to place an order under this minimum will not go through. Keep this field at 0 if you don't want an order minimum for delivery orders.
Select available delivery windows - Check each day of the week that you'd like to offer delivery. For each day you check the Delivery available box, you can set when Delivery begins and when Delivery ends. Only orders placed within this window will go through successfully.
Minimum time window - The Minimum time window field allows your customers and/or patients to say how narrow of a window they'd like their order to be delivered within. These fields are hard-coded. Setting this to 60 minutes, for example, would let our customer say that he or she would like his or her delivery delivered within any specific hour-long timeframe during your delivery availability.
Accept orders - Here you can designate how far ahead of time customers and/or patients can place a delivery order. It looks at the days you've checked above, allowing people to say they'd like their order delivered, say, tomorrow if today is Monday and you have Tuesday checked.
Delivery order 'accepted' text' - This text is sent when a delivery order is first accepted by your team. By default, this field is set to Disabled. You can toggle Disabled to Enabled and enter your message. Here's an example:
Please note that each message automatically begins with Update: Order # has been accepted, so you won't have to add anything like that yourself.
Delivery order 'ready' text' - Just like the order accepted message, this text is sent once the order has been fulfilled and is ready for delivery. You have the ability to enable or disable this as well as add a custom URL if you'd like.
Delivery window notice copy - This text will show as someone checks out on your Shop page. You can leave it blank if you'd like, or you can include a message giving them some insight as to how your delivery service works.
Baker's delivery territories give you seemingly endless flexibility when it comes to charging separate fees for separate areas, catering to multiple zip codes, and much more. Toggle the Delivery system field to Delivery territories and click the + button to begin.
Each territory that you build will need to be named. Typically, people will use the neighborhood or region that is included in that area. Below is an example:
Territory name - Your saved territories will display with this name showing within your Kitchen.
Enter Zip Codes (Separate with commas) - Delineate which area(s) are included in this territory by listing out all applicable zips. Any order that's placed outside of one of your territory's listed zip codes will not work successfully.
Delivery fee - You can set a unique fee for each of your territories. If you'll drive, say, 50 miles away but want to charge a fee, be sure to create a separate territory to cover that area.
Order Minimum - Set the minimum amount for orders within this territory. Again, if you will drive fairly far away but only for large orders, be sure to set this field accordingly.
Delivery is Available - Set whether your customers and/or patients can order deliveries to this territory today (Same Day), tomorrow (Next Day), or Set Day (see below).
Much like the simple territory system, selecting Set Day for Delivery is Available lets you list the specific day(s) and time(s) that you're willing to deliver to this territory.
Average delivery time - Set the average time it takes for delivery orders to be made. If you want to keep it vague, Today works well.
The fields under Delivery SMS work just like they do in the simple territory system.
Once the territory is saved, you can edit it or disable it. To disable the territory, uncheck the box on the right-hand side of the line that that territory is on and save below.