Loyalty is a key tool that can be used to help keep your customers coming back.
All of your settings for Loyalty will live on the Loyalty Preferences page. To navigate there, click on the Loyalty tab on the left of the screen. On the following page, click on the Preferences button on the right.
Loyalty program name - This is the name associated with your program. This will show publicly should you choose to embed our Loyalty widget on your website.
Loyalty program description - This description will show within Shop and/or on your embedded Loyalty widget.
Online Welcome copy - Welcome text for your customers that shows on the embedded Loyalty widget.
First Points Awarded - Here, you can control when a customer will receive points. There are two options: upon enrollment or upon first purchase after enrollment. Enrollment is when someone enters your Loyalty program, but you can also make your customers wait to receive points until they've placed an online order after enrolling.
Number of points received for enrolling - Here you can decide how many points are received when someone signs up for your Loyalty program.
- If 50 points are awarded for enrolling and 50 points for a first-time checkin, a customer would get a 100 points on their first checkin.
Bonus points awarded with an online order - These are additional points given when someone places an online order. It does not take into account the dollar amount that customer or patient is spending.
Bonus points awarded with an in-store order - These are additional points given when a customer or patient places an in-store order via Baker's Kiosk Mode.
Bonus points awarded with a delivery order - These are additional points given solely when someone places a delivery order.
Online Reward Redemption Restriction - Enabling this will require your customers and/or patients to have additional items in their cart in order to redeem a reward online.
Custom bonus points award - Enabling this will allow you to give a set number of bonus points to anyone who places X number of orders within X days of joining the program. Below, we show how to give 250 points to anyone who places 5 online orders within 10 days of joining your Loyalty program.
Program Wide Points Expiration
Setting your Loyalty program to have an "end date," if you will, can inspire people who haven't come to the store in quite a while to stop in and keep their points active. If you want to have your customers' points expire, you'll want to enable the Points expiration field.
Points will expire after inactivity of - Set the number of days after which points expire. Retail standard is typically one year, so you'd want to enter 365 days if you'd like your points to expire after one year.
Inactivity is considered:
- Not checking in via Checkin
- Not completing an online order on Shop
- Not completing an in-store order via Kiosk Mode
Send Points Expiration warning SMS - Notify the customer before his or her points expire and incentivize him or her to come in to save those hard-earned points. Set how many days prior to expiration the text should be set in this field.
Points expiration SMS Message (max 160 characters) Customize the text message a customer received before their points expire.