This article shows what customers will see when they enter their phone number on one of your Loyalty Checkin stations.
The customer or patient taps the screen to their number. To update the logo that appears on that screen, please send an image with a transparent background to your CSM, reach out to Support at email@example.com, or use the turquoise chat button in your Baker Kitchen.
Next, the customer or patient will enter their phone number. Ideally, this will be a cell phone number so they can receive text updates.
The next screen confirms that customer's point total.
If you have a raffle associated with your Loyalty Checkin, the next screen will confirm that person's entry into the raffle.
If email collection is enabled, an area to enter in their email address will appear next. This screen will only appear with the customer doesn't already have an email address associated with their phone number.
The next screen prompts the customer or patient to select from 3 or 6 interests (depending on how you've set it up in Preferences). At least 1 interest must be selected before that customer can continue.
After selecting Next, the profile screen will come up. It will show the amount of points that customer or patient has available for redemption and reward options. To edit your Loyalty rewards, go to the Loyalty tab in your Kitchen. This article has more info on that.
If that customer or patient taps on any reward option, a modal will popup with the image, description, how many points that person will have remaining, and the option to redeem that item.
The customer or patient can X out of the reward and log out if he or she wants to save up points. Alternatively, he or she can redeem the reward.
Once customers select Done they'll be taken back to the profile page with the option to save and log out. Depending on your screen timeout settings, if the customer or patient doesn't take any action, this screen will show.