COLLECT SETUP & SUPPORT GUIDE
This guide is designed to help you with basic product setup and common troubleshooting issues. Please use this as a reference BEFORE contacting your Baker CSM or Support (email@example.com) with issues or questions.
*All material and images contained in this document are the property of Baker Technologies and may not be reproduced or distributed without Baker’s explicit, written consent.*
TABLE OF CONTENTS
Implementing Collect is a great way to gather your customer's info and get the chance to incentivize them to come into the store and make a purchase. A potential customer may enter their phone number and have low expectations, but receive a text message about a great deal and decide to come in. It also gives you the opportunity to learn more about their interests.
How to Set Up Cell Collect on Your Website
BEST PRACTICES AND OBJECTIVES
Cell Capture is another avenue that Baker provides to collect customer data and insight. We have found that it is ideal to embed the code on your landing page so that present/future browsing your website don’t miss it! Read our FAQ page here.
Here are some common questions.
Q: Can I collect both phone number and email address?
A: Right now, it's not possible to collect both. In order to make the barrier to entry as small as possible, you can only collect one or the other.
Q: It doesn't seem like it's working correctly. What's going on?
A: Have you submitted your domain to Support or your CSM directly to be whitelisted? If your website isn't whitelisted it can cause some strange behavior!
Q: How can I tell who signed up through Cell Collect?
A: When you go to the 'Connect' tab, and select 'Filter By Source' you'll see the option to filter for customers who signed up through Cell Collect.
Q: I need help with my embed. Who can do that?
A: At this time, we're unable to offer additional assistance with custom code or custom embeds as that's not part of our service offering. Our dev team put together these resources that should help! Additionally, you may want to consider hiring a consultant to work on all of your embeddable products at once.
Embed Troubleshooting Custom Code