These 5 quick tips will greatly extend the life of your iPad – and therefore the value of your asset. They come directly from a Baker IT Specialist, Kyle, with 7 years of experience working in Apple operations...so you can be sure tips and solutions will work.
If you're still having trouble with your iPad, AppleCare at (800) 275-2273 for further assistance.
Nightly Sleep and Weekly Power Cycle
Many times, we don’t realize when we cause damage to our iPads because we won’t see the effects right away. This is the case when we constantly keep the devices on and running, 24/7. It will cause your iPad to wear out sooner than expected. Here are two things you can do to help:
- Let your iPads sleep each night. Note that they don’t have to actually be turned off nightly, just on “sleep mode.”
- Additionally, Kyle recommends that you pick a day of the week for “power cycling.” This means turning your iPads off, and then right back on again.
Create a Company Apple ID
In order to protect your company data and protect your asset, in the event that it is lost or stolen, you’ll need to ensure ownership of your Apple ID (as opposed to an individual employee, or third party app like Baker).
You can create a new Company Apple ID by clicking “sign out” under the Apple/iCloud section of the settings (located in the top right). Next, set up your new ID as yourdispensaryname@iCloud.com. Use the same steps to remove a Baker ID (ending in @trybaker.com) and replace it with your company’s Apple ID. Removing the @trybaker ID will not require a password. In the rare chance that it does, just contact your CSM.
Prevent Cracked Screens
In a retail setting, where things are passed between staff and customers over countertops, things are easily knocked over. This is a common problem for people using iPads for Baker Checkin and Loyalty.
To prevent your iPads from getting knocked over and cracking their screens, secure the device to your countertop. We’ve partnered with Maclocks to get you a discount on these iPad stands that you can secure into your counter. You can drill them in, or use adhesive.
Use Apple Certified Charging Cables and Bricks
We're all tempted to use the third party charging cables and bricks because they're inexpensive. This can have detrimental effects on battery life – including battery swelling, which may result in screen distortion. There is a simple solution for this… use Apple certified chargers only.
Keep Up With Updates
Whenever there is an app or iOS update, you'll see a popup on your iPad. This can impact your customer experience if it occurs when a customer is using the iPad. The popups will continue until the update is completed. There are several solutions:
- Distribute your Apple ID to your entire staff so that when this occurs, they can immediately approve the update.
- Designate a staff member to be in charge of keeping up with all updates.
Also note that the fewer apps you keep on your iPad, the fewer update popups you'll get.
What Should I do if I Have a Different iPad Problem?
If you have more questions about the using Checkin and Loyalty on the Baker app, this is a great source. If you’re still experiencing iPad issues, or have a different problem, you can contact Apple Support. The AppleCare number is (800) 275-2273.
Curious to see if your iPad is still under warranty? You can check the warranty of your iPad at: checkcoverage.apple.com. It will ask you for your iPad’s serial number. This can be found on the back of your iPad.