The Connect tool allows you to text your customers about upcoming sales, new product arrivals and restocks, popup events, and more.
Send a Connect Message
To send a text campaign, select the customer type you'd like to reach using the filters section on the right side of the screen.
When you select a filter the Total reach will update accordingly to show how many customers will receive the campaign.
After the Connect filters are set (or leave them blank to message everyone in your list), enter the content into the SMS Text field. Be mindful of your monthly segment allotment. Segment Count is the number of segments (messages) that the text campaign will be split into based on character count. One segment is up to 160 characters. A single campaign can be multiple segments, depending on how many characters it contains. Emojis take up extra characters, but can liven any text. Emojipedia is a great place to see all the available options.
Even if the campaign is multiple segments based on character count, many carriers deliver it as one text. However, it's important to remember that depending on the customer's cell phone plan, they could be charged for each segment.
"Text STOP to end" is automatically added to every text message for compliance and counts for 17 characters. Other things like emojis or special characters may count as more than one character as well.
The shortlink to your menu can be auto-appended to the end of the message(s). It will add 24 characters to the segment including the required space. If you want to include a different link in your SMS, read more here. To exclude the link, uncheck the box.
Once it's sent, the campaign can be found listed in chronological order (oldest at the top, newest at the bottom) under SMS Analytics. There may be a delay between when the campaign is sent and when it appears in the analytics while the system calculates the numbers on the backend. Please wait at least 10 minutes to avoid double sending a campaign.